Advice to UK consumers impacted by Primera Air ceasing operations

October 2nd, 2018

Primera Air Scandinavia, a Danish scheduled air carrier, and Primera Air Nordic, a Latvian air carrier, which offered a number of services from Birmingham and Stansted to various points in Europe, Canada and the United States, have ceased to trade and suspended all operations with immediate effect.

Advice to UK consumers seeking information about refunds, travel insurance claims or ATOL protection: https://www.caa.co.uk/Passengers/Resolving-travel-problems/Travel-company-problems/Failure-of-scheduled-airlines/

We are aware of the following airlines offering Primera Air passengers rescue fares:

Norwegian

• Routes available: Between London Gatwick – New York JFK
• Dedicated Norwegian hotline on +47 210 16771
• More details: https://media.uk.norwegian.com/pressreleases/norwegian-offers-repatriation-fares-to-those-affected-by-primera-bankruptcy-2731659

British Airways

• Routes available:  Between London – Toronto, Boston, New York, Washington DC, Malaga & Alicante
• More details: https://www.britishairways.com/travel/flightops/public/en_gb

Virgin Atlantic and Delta Air Lines

• Routes available: Between London Heathrow and New York, Washington DC, Boston and Toronto
• How to book: Call 0344 8747747 in the UK  or +1 800 862 8621 in the U.S
• More details: https://www.virginatlantic.com/

Ryanair

• Routes available: Between London Stansted and Malaga, Gran Canaria, and Tenerife. Manchester – Malaga and Birmingham – Malaga
• More details: https://corporate.ryanair.com/news/ryanair-launches-rescue-fares-from-london-stansted-manchester-and-birmingham-airports-following-the-collapse-of-primera-air/ 

easyJet

• Routes available: routes previously operated by both Primera and easyJet
• How to book: 0330 365 5000