Airlines respond to Government consultation on air passenger rights

January 31st, 2022

Commenting on the announcement of a Government consultation on air passenger rights, Tim Alderslade, CEO of Airlines UK, the industry body representing UK-registered carriers, said:  

 “Airlines work hard to ensure that the passenger experience is as smooth and enjoyable as possible. Put simply, without their customers carriers would not exist. This is borne out by the most recent CAA tracker – conducted during the pandemic – which showed net satisfaction with aviation at 82%. We look forward to responding to the consultation, whilst continuing to deliver for our passengers as we look ahead to the spring and summer season and the sector’s eventual recovery from Covid.”